Mediana365 Privacy Policy

Last Updated: November 9, 2026

We are Mediana365, and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, Mediana365.com. This policy applies to all users of our website and Services worldwide and is designed in compliance with applicable international data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. By using our Website, you agree to the terms of this Privacy Policy.

1. Who is Mediana365?

For reference:

We are Mediana365, a Telegram monitoring and analytics system for brands, PR agencies, and marketing teams. We track public Telegram channels, public chats, and comments in a single monitoring system. Our goal is to analyze millions of Telegram posts to identify brand mentions, emerging trends, and reputational risks, enabling businesses to select strategies and tactical steps for development. Mediana365 specializes in providing analytical and marketing services, helping businesses understand how their brand is discussed on Telegram and optimize their strategies. We act as the data controller for the personal data we collect and process about you in the course of providing our services.

2. Why We Collect Personal Data and from What Sources

We collect and compile information that you provide directly or that we infer about you while using our Services. If you can be identified from this information and it relates to you, it will be considered your Personal Data.

The remainder of this section outlines the categories of data we collect based on how you use our Services. If you register as a user, we may ask you to provide your name, email address, contact telephone number, the company you work for, your address, username, password, and other data relevant to the Services we provide. If you are not the administrative user of your account, the same data about you may be provided by a colleague or another third party. We may also collect other data directly from you and/or your device.

If you contact our support services, we will collect the data necessary to categorize your question and respond to it. We also use this data to track potential issues with our Services and customize our support responses to better serve you.

We collect data about you when you use any part of our Services. For example, if you are logged into your account, we collect data on how often you use it, the queries you create or modify, and other data about your interaction with the Services on our platform. We may also collect data on how you interact with messages we send you, such as whether you open an email or read an in-app message.

We collect data about the device you use to access our Services, including operating system details, web browser type, mobile device identifier, mobile operating system, and the name of your internet service provider or mobile carrier. We may also collect and infer your general location (e.g., at a country or city level based on your permissions and/or device settings and jurisdiction).

We also infer data about you based on information you have provided or made available to us. This may include personalizing your experience with our Services, suggesting other Services you might be interested in, or making other inferences about you. We may use aggregated, de-identified, or anonymized data for any purpose.

We are constantly working to improve our Services for you, which means we regularly introduce new features to our Services.

Our website and Services may contain links to third-party websites. Access to and use of such linked websites are governed by the privacy policies of those third-party websites.

3. Information We Collect

We collect information about you in the following ways:

3.1 Information You Provide Directly

When you register an account, contact us, or use our Services, you may provide us with:

Personal Data: Name, email address, phone number.
Professional Information: Company name, job title, industry.
Location Data: Country, time zone.

We do not verify the accuracy of the information you provide but assume it is accurate and up to date.

3.2 Information Collected Automatically

When you interact with our Website or Services, we may automatically collect:

Device Information: IP address, device type, browser type, operating system.
Usage Data: Pages visited, link clicks, time spent on the Website, features used in the Services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze usage.

3.3 Information from Third Parties

We may receive information about you from:

Partners: For example, payment systems or analytics service providers.
Public Sources: Publicly available information that enhances our Services.

4. How We Use Your Information

We use your information for the following purposes:

Account Management: To create and manage your account.
Service Provision: To provide monitoring and analytics services tailored to your needs.
Communication: To notify you about updates, new features, promotions, or changes in our Services.
Personalization: To customize your interaction with our Website and Services.
Improvement: To analyze usage trends and enhance the quality of our offerings.
Legal Compliance: To fulfill legal obligations or protect our rights.

5. How We Share Your Information

We may share your information with others:

Service Providers: Third parties that assist us in providing services (e.g., payment systems, hosting providers), bound by confidentiality agreements.
Legal Entities: When required by law, court order, or to protect our rights or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring organization.
With Your Consent: For purposes not outlined here, only with your explicit permission. We do not sell your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content. You can manage your preferences through your browser settings or our cookie consent tool. For more detailed information, please refer to our Cookie Policy below.

7. Data Security

We implement robust security measures, including encryption, access controls, and regular audits, to protect your information from unauthorized access, alteration, or loss. However, no method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data in accordance with legal retention obligations.
Restriction: Limit how your data is processed.
Objection: Object to certain types of processing, such as marketing.
Portability: Receive your data in a machine-readable format.

To exercise these rights, contact us at welcome@mediana365.com. We will respond within the timelines required by applicable law.

9. International Data Transfers

Mediana365 operates globally, and your information may be transferred and processed outside your country.

10. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When it is no longer needed, we securely delete it or anonymize it.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at welcome@mediana365.com.

We use cookies to enhance functionality, analyze performance, and personalize content. Categories include:

Essential Cookies: Necessary for the website to function.
Performance Cookies: Track usage for improvements.
Functional Cookies: Remember your preferences.

You can manage cookie settings through your browser. Disabling cookies may affect website functionality.

13. Changes to This Policy

Mediana365 reserves the right to amend this Policy. When changes are made, the date of the last update will be indicated in the current version. The new version of the Policy takes effect upon its publication unless otherwise specified in the new version.

Last Updated: November 9, 2026.